The following House of Quality (QFD) tutorial is intended to give an overview of the Quality Function Deployment decision-making process. The tutorial details the basic construction of the House of Quality matrix, and provides simple examples on the intended use of the matrix.
The tutorial is an interactive Flash presentation, and thus requires the Flash plug-in in order to be displayed in your browser. If you are not able to view the tutorial after clicking on the link below, you may need to download the Flash plug-in for your browser.
Note to American Readers: No, those words aren’t misspelled. The tutorial was developed in Australia and utilizes the British spellings for several words (e.g. “prioritised” and “organisation”).
Launch the House of Quality (QFD) Tutorial
The tutorial was developed by Dr. Robert Hunt and the Centre for Management Innovation and Technology, which is a part of the Graduate School of Management at Macquarie University in New South Wales Australia.
January 24th, 2008 at 11:02 am
It would be helpful if you could move your mouse over a part of the HOQ diagram and it would give a brief description/function
January 25th, 2008 at 4:53 pm
Excellent model aplication for learning QFD
January 26th, 2008 at 3:07 pm
It was pedagogic, and I think I understood. The problem was that the free house does not have all the variables explained in the tutorial.
Thank you,
Sincerely
Julián
January 30th, 2008 at 10:52 pm
In the last section on arriving a “TARGETS” is not clear, rest is fine.
February 6th, 2008 at 3:47 pm
QFD tutorial was very informative, very useful as a guide to QFD-I would like to see the tutorial expanded for all 4 HOQ phases on a real product(product planning, parts deployment, process planning, production planning). Is such an example available?
Does the info from these 4 HOQs then dovetail into the beginnings of a Critical parameter management process for product development?
February 8th, 2008 at 5:07 pm
Great work, this make easy to understand all mathematical aspects of QFD for a first-timer.
Keep up the good work
By the way, a nice improvement would be to improve this image of the full HOQ, make it bigger maybe, it’s a little hard to read all the numbers and study the full chart.
February 13th, 2008 at 10:49 pm
Amazing! The tutorial is great. I’m actually learning what this evaluation and control procedure. The book we’re using in class doesn’t even come close.
March 12th, 2008 at 7:02 am
it was very easy to comprehend!! The completed house of quality was very samll to read!! thanks for the work!!
April 10th, 2008 at 10:36 am
This tutorial is very good.
April 24th, 2008 at 11:27 pm
Easy to understand and a good visual representation.
May 28th, 2008 at 12:19 am
Going through this tutorial saved me hours of reading through books and manuals..once i got stuck in certain subject i can navigate back in no time as many as i can since its also entertaining..
August 14th, 2008 at 12:22 pm
The material and presentation were easy to understand and provide outstanding context for implementation.
September 23rd, 2008 at 11:39 am
Thank you Dr. Robert Hunt. This tutorial is extremely helpful.
October 1st, 2008 at 6:46 am
Thank you for the interesting & dynamic tutorial. It’s very very very helpful to understand of this theory. Keep going and explore much!!
October 4th, 2008 at 2:02 am
a step by step guide, simple, insightful, and fun.
Thank you Dr. for the great work
October 15th, 2008 at 2:41 am
Thank you, great tutorial. Really handy to show people who does not know what qfd is.
October 16th, 2008 at 3:33 am
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Thank you. I agree with all the other comments. Many books on Quality and this is the first time I really understood how to build the house and work the process. Very good. (And do hope you will work on the capability to increase the final graph/House of Quality.)
March 29th, 2009 at 1:35 pm
No sound was working. No equations presented, especially for calculating the improvement factor. Looking elsewhere for the explanation on this component.
June 30th, 2009 at 1:55 am
Many thanks to Dr. Robert Hunt.
July 13th, 2009 at 2:16 pm
Thank you for this tutorials… are very very clear and helpful. Step by step!!!
October 8th, 2009 at 5:24 am
Great work, this helps to understand all mathematical aspects of QFD for a first-timer.
February 2nd, 2010 at 9:43 pm
Really, Really helpful. Would be nice if the same applied for Clausing Four Phase Process. It is quadruble the work but it worth it. This first phase can be as an ad for the complete and improved four phase HOQ
February 3rd, 2010 at 2:55 am
Excellent presentation, Appritiate your idea and effort
Vipin
February 16th, 2010 at 4:19 pm
Thanks. Made me feel smart:)
March 23rd, 2010 at 12:13 pm
Thank you for this helpful tutorial. I will be using the templates and this guide to attempt my first HOQ.
March 30th, 2010 at 4:19 pm
awesome… step by step guide..
highly recommended for a beginner.
thank you for sharing…
May 17th, 2010 at 11:00 am
Great stuff. It was really helpfully for my design project. where do you get the time?
August 20th, 2010 at 2:07 am
This is a great resource. As a new comer to quality it has really been useful. Are you able to give an example of the use of this tool in health care deivery?
Great job and truly practically helpful.
September 24th, 2010 at 2:01 am
It was a great presentation!
Thank you very much!
October 3rd, 2010 at 7:44 am
Thanks a bunch, I was studying this for my MBA and the explanatin on the rood was not good enough (I couldn’t understand it) yours was well explained and I got it - Thanks.
Carl
October 9th, 2010 at 12:17 am
What an excellent demonstration. Why can’t everything be explain with this simplicity.
October 20th, 2010 at 8:49 am
Wonderful presentation for tutorial!
Suggestion:
Brief discription of the product requirement need - to start with would help
Regards
December 12th, 2010 at 1:58 pm
It is deceptively easy. I think it needs a lot of actual practice to obtain objective results.
February 16th, 2011 at 12:21 am
i am searching an EASY way on how to construct house of quality for our discussion in total quality management when i’m looking at the book’s diagram i have found it a little hard to construct and explain to the class. Watching the tutorial makes it easy for me to understand and to construct house of quality. thank you very much dr. A.J. Lowe we will acknowledge your work . I will share your online tutorial to our classroom discussion. thank you again.
March 17th, 2011 at 10:38 pm
I was impressed with your great work.
There a lot’s of engineers using QFD in Japan, who did not focus on making things easier unfortunately.
I would like to introduce this tutorial page to some Japanese including Prof. Akao who lives close to me. Does he know already?
April 1st, 2011 at 10:20 am
Thank you very much for making HoQ understandable in such an efficient way. You are a good teacher, and being an executive educator myself, I really appreciate your work.
April 3rd, 2011 at 8:10 pm
Can some one plz elobrate - an EASY way on how to construct a 3D -house of quality - which is little rare -but explains things like datamining cuboids - and which software can really aid in this process
June 3rd, 2011 at 1:20 am
Wonderful study aid, teaches the HOQ tool very clearly and efficiently.
June 29th, 2011 at 6:36 am
Love the simplicity of the instruction - great job on the illustration; would love to see example of all 4 houses for the full effect.
June 30th, 2011 at 6:17 am
Didn’t see the example earlier. Now that I have, great instructions and example. Thank you!
July 13th, 2011 at 11:51 am
This tutorial was absolutely exactly what I needed to refresh myself and learn again what QFD is all about. Thank you for the efforts!
November 30th, 2011 at 12:13 am
Great tutorial and example, the best I’ve seen so far and look forward to using it soon!
December 14th, 2011 at 6:22 am
The presentation is concise and clear. Much thanks.
February 28th, 2012 at 9:16 pm
Outstanding work! thanks very much for your contribution!
August 20th, 2012 at 8:17 pm
Very comprehensive tool!
I need to work more with specific case
August 27th, 2012 at 2:46 am
very understandable and complete, thank you for the generosity in sharing knowledge
September 24th, 2012 at 5:36 am
Thank you, Well prepared for quick understanding.
November 8th, 2012 at 11:05 pm
Applause
absolutly amused… a little more explanation of calculations of targets and planning would have made it even better…
Allah SWT bless you!
Regards
November 22nd, 2012 at 7:35 pm
Great resource. I salute Dr. A.J. Lowe. I always use it when I’m teching this tool to my College students and it gives a clear view of the use of the tool.
The Planning Matrix, though is not 100% clear how you’d get the “sales points”
March 21st, 2013 at 9:12 pm
Great resource
March 31st, 2013 at 11:19 pm
Really a great aid to explain HOQ nicely made…stepwise procedure put hours of knowledge into minutes….thanks
May 8th, 2013 at 1:44 am
Excellent tutorial and templates !
Would be nice to have the password to unprotect the sheet,that would enable us to delete unused rows and columns in the template.
June 18th, 2013 at 9:12 am
Good material.
Everything is fine and finally “target fixing ” portion is not clear
December 20th, 2013 at 1:46 am
Really educative and informative.This provides great knowledge on HOQ by using simple, interesting and attractive method. Thanks a lot for your generosity in sharing knowledge.You have done a great job Sir.Thanks a lot again & keep it up.
June 17th, 2014 at 6:34 am
Very useful information. Excellent model of teaching.
June 29th, 2014 at 1:28 pm
Awesome! Its really remarkable post, I have got much clear
idea about from this article.
November 2nd, 2014 at 9:46 pm
Excellent
November 10th, 2014 at 9:07 am
Excellent material!!!
Calculation is clear paying enough attention.
Congratulations!!!
March 9th, 2015 at 11:54 pm
The tutorial is amazing! Great job!!! Thanks a ton
June 18th, 2015 at 3:51 am
This is a really great tutorial. I had expected that previous suggestions of increasing the size of complete HOQ and adding other functional steps to arrive at Production targets setting be incorporated,
Thank you very much for a great job in making it understood so simply in a straightforward manner.It is a very powerful tool.
Thank you once again.
June 28th, 2015 at 10:31 pm
Thanks a lot for this!!
December 2nd, 2015 at 8:56 am
Great tutorial. Step through was easy to follow and understand. Thanks for sharing it with the community.
January 18th, 2016 at 4:21 pm
Excellent model of teaching…. Thanks a lot for this.
April 10th, 2016 at 1:36 am
Excellent tutorial
September 14th, 2016 at 5:38 pm
The tutorial is great!
October 9th, 2016 at 8:00 am
Thank you so much for the helpful tutorial! it was great as a first impression of what a QFD actually is and how one would go about understanding such a diagram. a great way of explaining a complex diagram. thanks again!!
October 25th, 2016 at 10:30 pm
sir how to download this
January 20th, 2017 at 12:26 am
how can I add or reduce row and column?
July 30th, 2017 at 11:45 am
Congrats!! Appreciate this website, therefore much info that is basically educational and interesting!! Truly happy I came across it!!