Comments on: Who’s Your Daddy? https://www.qfdonline.com/archives/whos-your-daddy/ ...moving into the House of Quality Thu, 07 May 2026 12:08:51 +0000 http://wordpress.org/?v=2.1 By: Mike https://www.qfdonline.com/archives/whos-your-daddy/#comment-2 Mike Sat, 26 May 2007 01:16:18 +0000 https://www.qfdonline.com/archives/whos-your-daddy/#comment-2 We suffer from the issue of having a strong influence from internal customers but who are oft times out of touch with the consumers or decide features based on tradition. You do make a good point about internal customers deciding the success of the project. Some ideas have caused internal customers to sour on the product. And so they believe it's not good or not on target...this gets spread around too much and the product is doomed before it reaches the consumers. Dead before it's out the door. How can you educate your internal stake holders about what will make the product a smashing success? Hopefully you can cover that in your next blog post. We suffer from the issue of having a strong influence from internal customers but who are oft times out of touch with the consumers or decide features based on tradition.

You do make a good point about internal customers deciding the success of the project. Some ideas have caused internal customers to sour on the product. And so they believe it’s not good or not on target…this gets spread around too much and the product is doomed before it reaches the consumers. Dead before it’s out the door.

How can you educate your internal stake holders about what will make the product a smashing success?

Hopefully you can cover that in your next blog post.

]]> By: James https://www.qfdonline.com/archives/whos-your-daddy/#comment-3 James Sat, 26 May 2007 01:19:53 +0000 https://www.qfdonline.com/archives/whos-your-daddy/#comment-3 Okay I have to disagree about the internal customers ruling the day. I think that while there are legitimate internal customer issues they can't be "given the bull horn." Example ... Beta Max vs. VHS. If Sony would have listened more to the consumer and their desire to record programs they could have been the defacto standard. Instead they listened to other internal forces (hollywood partners) and lost the market. Okay I have to disagree about the internal customers ruling the day. I think that while there are legitimate internal customer issues they can’t be “given the bull horn.” Example … Beta Max vs. VHS. If Sony would have listened more to the consumer and their desire to record programs they could have been the defacto standard. Instead they listened to other internal forces (hollywood partners) and lost the market.

]]> By: Skid https://www.qfdonline.com/archives/whos-your-daddy/#comment-4 Skid Tue, 29 May 2007 05:21:54 +0000 https://www.qfdonline.com/archives/whos-your-daddy/#comment-4 Great comments Joseph Merts... A problem I often see is that the stake holders are not sure who their customer is. They get stuck in a loop of adding features and changing those features over and over again. All because of the lack of focus, inability to choose, or fear to be wrong. The stake holders have a hard time grasping the QFD process, but once they see and work through the exercise a new understanding is opened up and the product is able to move forward. Great comments Joseph Merts…
A problem I often see is that the stake holders are not sure who their customer is. They get stuck in a loop of adding features and changing those features over and over again. All because of the lack of focus, inability to choose, or fear to be wrong. The stake holders have a hard time grasping the QFD process, but once they see and work through the exercise a new understanding is opened up and the product is able to move forward.

]]> By: nick https://www.qfdonline.com/archives/whos-your-daddy/#comment-18339 nick Tue, 13 Mar 2012 14:47:20 +0000 https://www.qfdonline.com/archives/whos-your-daddy/#comment-18339 Well I would have hoped more critical input on information deficiency of the product consumer particularly on the internal processes that generates those CTCs-CTQs-VoC requirements.Accordingly,the external customer has little if anything to offer in strictly professional value adding processes that is beyond his basic comprehension. Ultimately his value judgement cues would be based on subjective comparisons and misguided information from competitors. Therefore beside the executive business team the only other customer worth consideration would be the"competitor as a customer" who buy into his product designs and developments from industrial rivalry. Well I would have hoped more critical input on information deficiency of the product consumer particularly on the internal processes that generates those CTCs-CTQs-VoC requirements.Accordingly,the external customer has little if anything to offer in strictly professional value adding processes that is beyond his basic comprehension. Ultimately his value judgement cues would be based on subjective comparisons and misguided information from competitors. Therefore beside the executive business team the only other customer worth consideration would be the”competitor as a customer” who buy into his product designs and developments from industrial rivalry.

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