Comments on: Blending the Voices of Disparate Customers https://www.qfdonline.com/archives/blending-the-voices-of-disparate-customers/ ...moving into the House of Quality Thu, 16 Apr 2026 23:23:59 +0000 http://wordpress.org/?v=2.1 By: Scot Duguay https://www.qfdonline.com/archives/blending-the-voices-of-disparate-customers/#comment-1222 Scot Duguay Mon, 15 Sep 2008 17:29:30 +0000 https://www.qfdonline.com/archives/blending-the-voices-of-disparate-customers/#comment-1222 In reviewing the contents of the website, I was trying to find suggested methods/approach for collecting "Demanded Quality" (aka Customer Requirements). I suppose methods include: face-to-face customer visits or perhaps internet surveys. Is anyone able to elaborate on how they have been successful in collecting Customer Requirements from a)direct consumers, and b)from business customers- which can be later used to begin the QFD exercise? Thank you, Scot In reviewing the contents of the website, I was trying to find suggested methods/approach for collecting “Demanded Quality” (aka Customer Requirements). I suppose methods include: face-to-face customer visits or perhaps internet surveys. Is anyone able to elaborate on how they have been successful in collecting Customer Requirements from a)direct consumers, and b)from business customers- which can be later used to begin the QFD exercise?

Thank you,
Scot

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