QFD Online

In 1979, a PBS station in Boston called “WGBH” aired a one-time, 13-part series entitled “This Old House”. Since that time, the program has grown to become one of PBS’s most popular programs, has generated spin-offs, produced a popular magazine, spawned a for-profit website, and even inspired sitcoms.[1] And why has this program been so successful? In my opinion, it’s because people have an inherent love for taking something great, stripping away its faults, and putting it to new found use. That is the same explanation that I use when people ask me about Quality Function Deployment’s resurgence in popularity during recent years. In short, when people ask me why QFD has experienced so much growth in adoption, my answer is simply: “This Old House…of Quality”.

Read the rest of this entry »